The Podcast

Learn the inside of operations

The Ops Authority Updated Podcast Cover Art

Ever wonder how other big-time businesses run? What a Director of Operations actually does? Maybe you’ve been thinking about scaling up for a while, but don’t really know where to start?

You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement, or disrupt an industry. If the Operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility, or networking with powerhouse peers (or wannabe peers).

Unlike other shows — The Ops Authority Podcast features:

💥 Zero Fluff or Padding – We’re not stretching 15 minutes of content out over an hour
💯 Super Effective Strategies – Proven strategies used by myself and other biz owners
😆Continue the Convo! – A community to share tips, templates, and more depth

Every week on my podcast, we’re going to share actionable strategies — that you can use in your own biz — on what makes awesome businesses really work.

I’ll be joined by other CEOs and friends of the Director of Ops community, to get a sneak peek into their ops wins and losses. They’ll help you move your business forward.

We’re not here to just point out the holes… we’re here to plug them!

If you are ready to add or improve the operations in your business, continue the conversation by joining TheOpsInsiders.com. This is our mighty community where we will share tips, trainings, tutorials and special interviews after the podcast ends.

LISTEN AND SUBSCRIBE

You can find The Ops Authority Podcast on all the major podcast apps, as well as here on my website. Go ahead and subscribe on your favorite podcast player using the links below. And don’t forget to leave a rating and review after you’ve listened.

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Meet Your Host

Natalie Gingrich is the founder and host of The Ops Authority. She has been in operations for two decades – either in healthcare, corporate America or as an entrepreneur. Her goal is to bridge the gap and overwhelm when it comes to processes and systems, growing a team, and setting up solid business foundations. She gives her listeners a front-row seat to real solutions for scaling success by focusing the conversation on the backside of business.

Episode #313 From History PhD to Learning & Development Operator with Cinnamon Brown

9/2/26

Subscribe to the podcast here Most people arrive here planning to build something of their own. Cinnamon Brown did not, and she is one of the clearest examples I have of why that was never the point. She holds a PhD in History, spent years teaching, and now works in

Episode #312 Inside a Six-Person Ops Agency Built for Nonprofits, with Claire Crum

8/19/26

Subscribe to the podcast here Most of us have a cause we would work on for free. Claire Crum turned hers into a business. She spent years inside small grassroots nonprofits doing volunteer management, event planning and what she cheerfully calls general cat herding, and she now runs a six

Episode #311 Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth

8/5/26

Subscribe to the podcast here Every operator eventually reaches the same fork in the road: stay agnostic to industry, or go deep in one space and become the person who speaks the language. Kasandra Murray chose depth. As the owner of Unlucky Umbrella Studios, she serves the printing industry as

Episode #310 Why Great Operators Are Suddenly Doubting Themselves

7/22/26

Subscribe to the podcast here After months of rich conversations at our DOO mastermind retreat, our best-attended launch event ever, and countless chats with prospects and students, one theme keeps surfacing: brilliant operators are doubting themselves. They’re wondering if businesses still value their skills and whether AI will replace them.

Episode #309 How Human Design Helps Operators Deliver the Strategic Map™ with Melissa Froehlich

7/8/26

Subscribe to the podcast here Some conversations feel less like an interview and more like sitting in on a chat between two old friends, and that’s exactly what this episode is. Melissa Froehlich is one of my oldest and dearest business besties, and she has spent years pouring into education

Episode #308 How Raquel Castillo Fired a Client Who Paid Three Months in Advance

7/1/26

Subscribe to the podcast here Have you ever taken on a client because the money felt too good to pass up, only to dread every call a few months later? I have been there, and so has my guest. Raquel Castillo joins me to talk honestly about how to fire

Episode #307 How to Become the Operational Leader Every Visionary Founder Needs with Adrienne Dorison

6/17/26

Subscribe to the podcast here Have you ever wondered why some founder and operator partnerships click while others quietly fall apart? The answer rarely lives in a process document. Today, I am joined by Adrienne Dorison, a leadership and operational efficiency expert I have admired for nearly a decade. We

Episode #306 Why We Changed the Way We Train Operators

6/3/26

Subscribe to the podcast here If you’ve ever hesitated to invest in yourself because a past program left you feeling burned, this episode is for you. I’m giving you a behind-the-scenes look at a major shift we’ve made to our signature operator training, the Director of Ops Certification, along with

Episode #305 8 Things to Do Before Leaving Corporate for Consulting

5/13/26

Subscribe to the podcast here Stepping away from a stable corporate role is one of the most exciting and nerve-racking decisions you can make as an operator. I’ve sat in those exact shoes, and I’ve coached countless others through the same crossroads. The truth is, leaving corporate for consulting doesn’t

Episode #304 What Operators Need to Know About Where Business Is Headed Next

4/29/26

Subscribe to the podcast here You can read every blog post, listen to every podcast, and ask AI every question, but nothing replaces sitting in a room with leaders who are actually doing the work. That was my biggest lesson from attending the New Media Summit in Austin this past

Episode #303 The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson

4/15/26

Subscribe to the podcast here This is Ops Edition number 10, and I could not think of a better way to mark this milestone than with Lynette Robinson by my side. Lynette has been inside the Ops Authority for nearly five years, coaching close to 300 women through their transformation

Episode #302 How Kim Howard Used Strategic Mapping™ to Go From Operator to Strategic Consultant

4/1/26

Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Meet Kim Kimberly Howard brings a wealth of experience and expertise to the table, balancing

Episode #301 3 Ways to Use Strategic Mapping™ to Land Higher-Quality Clients

3/25/26

Subscribe to the podcast here Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business? Today we are talking about the Strategic Mapping Model™, which is the licensed

Episode #300 The Ops Edition #9: Messaging, Meetups & Momentum with Lynette Robinson

3/11/26

Subscribe to the podcast here Lynette Robinson is back with me for another episode of The Ops Edition, where we answer your most pressing questions straight from our DOO community and The Ops Insiders Facebook group. These aren’t rehearsed responses or polished scripts. This is real-time coaching on the topics

Episode #299 Building Operational Business Foundations for Realtors with Lauren Duke

3/4/26

Subscribe to the podcast here Real estate is an industry built on sales, speed, and people. But behind every top-performing agent is an operator holding it all together, and most people never see that side of the story. Lauren Duke, founder of CoreOps Collective, built her career inside one of

Episode #298 Operations Behind Live Events with Shay Wheat

2/18/26

Subscribe to the podcast here What if I told you that the magic you see at live events, the seamless transitions, the perfectly timed moments, the experiences that leave attendees transformed, all comes down to operations behind live events? That’s exactly what my guest Shay Wheat and I unpack in

Episode #297 How Roofing Businesses Scale with Strong Operations with Thais Saenz

2/11/26

Subscribe to the podcast here The roofing industry might not sound glamorous, but it’s a staggering $53 billion industry that impacts communities, families, and livelihoods every single day. Behind every successful roofing contractor is a team managing logistics, permits, insurance, crews, and client communication. That’s where strong operations come in.

Episode #296 How Strategic Operations Leadership Drives Business Growth with Carol Burgard

1/28/26

Subscribe to the podcast here What happens when you’ve spent 20 years wearing every hat in the corporate world but never quite had the language or structure to own your role as an operator? For Carol Burgard, founder of Limitless Collectives, that question led her to our Director of Operations

Episode #295 2026 State of the Union for Service Providers – Part Two

1/14/26

Subscribe to the podcast here We’re continuing our discussion on the State of the Union for Service Providers. Be sure to check out the previous episode for Part 1! For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are

Episode #294 2026 State of the Union for Service Providers – Part One

1/7/26

Subscribe to the podcast here For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and

293 what's working for business operators

Episode #293 What’s Working Right Now for Operators

12/17/25

Subscribe to the podcast here Welcome to the final episode of 2025! As we close out this year, I want to leave you with something incredibly valuable: a clear picture of what’s actually moving the needle for service providers right now. Forget the guesswork and the noise. I’m sharing three

Episode #292 How to Scale with Stability as a Service Provider

12/3/25

Subscribe to the podcast here As we wrap up another year and get ready to enter 2026, I know so many of you are craving clarity, simplicity, and structure in your businesses. I recorded this episode from a place of deep reflection after years of building, pivoting, and growing as

Episode #291 The Ops Edition #8: Balancing Bosses, Boundaries & Remote Teams

11/12/25

Subscribe to the podcast here Have you ever found yourself caught between what your team needs and what your leader expects? In this special Ops Edition episode, I’m joined once again by Lynette Robinson, my go-to partner for diving into tough operational scenarios submitted directly from our community. We didn’t

Episode #290 10 Topics From Our Mastermind Retreat That You Can Learn From

11/5/25

Subscribe to the podcast here There’s nothing like being in a room of high-level, strategic thinkers, especially when you share a common language and operational foundation. I recently had the privilege of hosting 16 brilliant DOO alumni at our mastermind retreat in Austin, and the connections, insights, and transformation were

Episode #289 The Ops Edition #7: Side Hustles, Salaries & Staying in Integrity

10/8/25

Subscribe to the podcast here We’re back with another edition of The Ops Edition, where I’m joined by my dear friend and expert coach Lynette Robinson to answer your real questions from our DOO community. Lynette brings years of coaching, accountability, and hands-on experience in both tech sales and operations

Episode #288 How to Turn Conversations into Clients

9/24/25

Subscribe to the podcast here If your client pipeline has slowed or you’re starting to doubt yourself, I want you to stop everything you’re doing and tune in to this episode. This isn’t just a pep talk; it’s your reminder that the one consistent strategy you need to grow a

Episode #287 Why High-Achievers Still Need the DOO Certification w/Dr. Raymona Lawrence

9/10/25

Sometimes, it takes a single moment of clarity to realize you’re meant for something more. That’s exactly what happened for Dr. Raymona Lawrence, a full professor turned nonprofit operations leader. In this episode of the Ops Authority Podcast, I sit down with Raymona to explore her transformation through the Director

Episode #286 The Magic Match: How To Gain More Visibility With Less Effort with Linda Sidhu

8/27/25

Subscribe to the podcast here Quizzes can be more than fun distractions; they can be strategic growth tools that help you gain more visibility and attract your ideal clients. In this episode, I’m joined by Linda Sidhu, who has mastered the art of creating high-converting quiz funnels that feel authentic,

Episode #285 3 Ways to Build Your Service-Based Business without Relying on Social Media

8/13/25

Subscribe to the podcast here When I first started The Ops Authority Podcast, I never imagined we’d reach episode 285. This milestone is a testament to the long game of entrepreneurship, and today’s conversation with my friend Kate Kordsmeier is a perfect example of what it looks like to evolve

Episode #284 The Next Era of The Ops Authority: The debut of The Shop for Ops

7/30/25

Subscribe to the podcast here This episode is the most personal one I’ve recorded in a long time. As the founder of The Ops Authority, I’m walking you through a year-long evolution, one that’s been bubbling under the surface, growing louder and more persistent until I simply couldn’t ignore it

Episode #283 How Natalie found her business besties and a BTS of their 8 year Mastermind

7/9/25

Subscribe to the podcast here I am absolutely delighted to have gathered with Kate, Kelly, and Erin. These incredible women aren’t just brilliant business minds, they’re my longtime mastermind sisters, accountability partners, and the kind of friends who’ve seen me through both boardroom wins and breakdowns (often with margaritas in

Episode #282 The Journey of Becoming the DOO at The Ops Authority

6/25/25

Subscribe to the podcast here Becoming the DOO isn’t just about a title, it’s about growing step-by-step into a trusted partner and leader inside a business. In this episode, I’m walking you through Alex’s journey inside the Ops Authority, and I’m celebrating a powerful promotion that’s been four years in

Episode #281 The Ops Edition #6: Ops Edition: Boundaries, Belief, and Better Business Models with Lynette Robinson

6/11/25

Subscribe to the podcast here Lynette Robinson is back with me for another Ops Edition of the podcast. These episodes are always full of real, raw, and strategic conversations, and today we’re diving into three specific questions from our DOO community. Whether you’re an established service provider or you’re just

Episode #280 The Ops Edition #5 | Ops Edition: The Truth About Summits, Sales, and Systems with Lynette Robinson

5/28/25

Subscribe to the podcast here We’re back with another Ops Edition episode, and that means it’s time to answer some of the most common questions that come up in our community. Today, I’m joined by my longtime friend and team member Lynette Robinson, and we’re tackling the kinds of real-world

Episode #279 Current Obstacles for Operators and How I’m Coaching Them

5/14/25

Subscribe to the podcast here Let’s step behind the curtain into a private coaching program I offer for certified DOO alumni. This group gets direct access to me via Voxer, and what I love about this tool is the flexibility it offers. It allows us to work through challenges in

Episode #278 How a Military Veteran Built a Purpose-Driven Business Through the DOO Certification with Megan Gephart

4/30/25

Subscribe to the podcast here I am so thrilled to have Megan Gephart join me on today’s episode. Megan is not only a graduate of our Director of Operations Certification Program, but also someone whose life experience, heart for service, and commitment to making an impact in organizational change are

Episode #277 How I Have Cultivated a Remote Team that Stays

4/23/25

Subscribe to the podcast here Have you ever wondered what it really takes to keep a remote team together for the long haul? I didn’t set out with a master plan, but today I’m proud to share that the average tenure on my team is over three years. In an

Episode #276 Creating A Scalable Offer Without Abandoning Your High-Touch Style with AnnMarie Rose

4/16/25

Subscribe to the podcast here If you’re a service-based business owner who wants to scale without sacrificing the relationships and personal connections you’ve built with clients, you’re going to love this episode. I’m joined by AnnMarie Rose, a scaling strategist who understands how to build a scalable offer that still

Episode #275 Should You Scale an Agency or Remain a Solopreneur with Annie Hillman

4/2/25

Subscribe to the podcast here If you’ve ever found yourself wondering whether it’s time to shift from solopreneurship to an agency model, this episode is your blueprint. I invited Annie Hillman of 1428 Financial to join me for a powerful discussion on what it really takes—financially and energetically—to grow with

Episode #274 The Ops Edition #4: Operators Questions Answered by Experts with Lynette Robinson

3/19/25

Subscribe to the podcast here You ask, we answer. That’s what these Ops Edition episodes are all about. I’ve gathered some of the most pressing operators’ questions from our community, and today, I’m joined by Lynette Robinson to provide real, practical solutions. If you’ve ever wondered how to showcase your

Episode #273 Nikki Nash Reveals Her Client Acquisition Blueprint

3/5/25

Subscribe to the podcast here Struggling to attract the right clients—and actually turn those connections into lasting relationships? You’re not alone! In this episode, marketing strategist and author Nikki Nash shares her client acquisition blueprint, breaking down how to identify your ideal clients, build authentic connections, and create a strategy

Episode #272 Will AI Replace Operators?

2/19/25

Subscribe to the podcast here The rise of artificial intelligence has brought both excitement and anxiety across all industries. As an operator, you might be asking yourself if AI is a threat to your career. The truth is, that the role of AI in operations is significant, but it’s not

Episode #271 From Classroom to Operations: A Teacher’s Journey to Director of Ops Success with Cassie Fleming

2/5/25

Subscribe to the podcast here Unlock the skills and strategies that drive success as a Director of OPS with insights from Cassie, a graduate of the program. From mastering emotional intelligence and resourcefulness to leveraging the Strategic Mapping Model™. In this discussion, we reveal how to tackle challenges, foster growth,

Episode #270 The Ops Edition #3: Operators Questions Answered by Experts with Lynette Robinson

1/22/25

Subscribe to the podcast here In this episode of The Ops Authority Podcast, we’re unpacking the art of articulating your value as an operations professional with Lynette Robinson. From clarifying your purpose to creating a clear and concise message, Lynette shares actionable steps for confidently communicating your role and the

Episode #269 2025 State of the Union for Service Providers – Part Two

1/15/25

Subscribe to the podcast here We’re continuing our discussion on the State of the Union for Service Providers. Be sure to check out the previous episode for Part 1! For the past three years, I have been honored to gather together some amazing peers who’s big hearts for service are

Episode #268 2025 State of the Union for Service Providers – Part One

1/8/25

Subscribe to the podcast here For the past three years, I have been honored to gather together some amazing peers who’s big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and

Episode #267 How to use LinkedIn as an Operator with Sophia Vega

12/18/24

Subscribe to the podcast here In this episode of The Ops Authority Podcast, I’m joined by Sophia Vega of “Sophia Vega Digital Marketing” to discuss how to leverage LinkedIn as an operator. We share practical advice for using LinkedIn as an operator to build a professional brand, establish yourself as

Episode #266 2024 Year in Review

12/4/24

Subscribe to the podcast here On today’s episode of The Ops Authority Podcast, I’m reflecting on how The Ops Authority has navigated the challenges of 2024 and leveraged the Four-Quadrant Framework to optimize our operations. I’ll walk you through the key areas we’ve focused on, identifying strengths, weaknesses, and opportunities

Episode #265 8 Insights from 8 years of business success

11/20/24

Subscribe to the podcast here Today on The Ops Authority Podcast I’m sharing my 8-year journey from corporate to entrepreneurship, how I got started, the challenges I faced, and the strategies that have helped me navigate my path to business success. I’ll also discuss 8 powerful things that have helped

Episode #264 The Ops Edition #2: Operators Questions Answered by Experts with Lynette Robinson

11/6/24

Subscribe to the podcast here Today, I’m joined by Lynette Robinson to answer questions from our operations community. We’re discussing how operators can balance automation with founder involvement, leverage strategic mapping, and effectively collaborate with external guidance, all while tracking key metrics to drive business success. Meet Lynette Lynette Robinson

Episode #263 How the DOO Certification Up-Leveled Her Employment & Company Revenue with Jocelynne Isaacs

10/23/24

Subscribe to the podcast here In this episode, we dive into the journey of Jocelynne Isaacs, Director of Operations at Freedom Support Solutions, and how her Director of Ops certification helped transform her operational expertise into expanded business opportunities. Whether you’re leading within established companies or launching new ventures, Jocelynne

Episode #262 An Operator’s Insights: From Army to Billion Dollar Company with Amber Monaco

10/16/24

Subscribe to the podcast here In this episode of The Ops Authority Podcast, we’re diving deep into valuable operators’ insights with Amber Monaco, owner of “You Need an Amber.” We’ll explore her journey from Navy paralegal to operations specialist, uncovering practical wisdom for service providers at all stages of their

Episode #261 The Ops Edition #1: Operators Questions Answered by Experts with Lynette Robinson

10/2/24

Subscribe to the podcast here Today I am joined by Lynette Robinson to answer operators questions from our operations community. We’re addressing concerns from service providers who are building careers around their operational skills – whether as business owners or employees serving inside someone else’s business. Meet Lynette Lynette Robinson

Episode #260 Using Your Voice to Build Trust and Attract Clients with Jessica Rasdall

9/18/24

Subscribe to the podcast here On today’s episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Meet Jessica Named one of

Episode #259 How to Guide Your Clients through a Leadership Sabbatical with Alyson Caffrey

9/4/24

Subscribe to the podcast here Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. Meet Alyson Alyson Caffrey is a small business Operations Strategist, Bestselling Author and founder of Operations

Episode #258 Powerful Ways to Grow as an Operator (Even if You’re Not Ready for the DOO Certification)

8/21/24

Subscribe to the podcast here Today on The Ops Authority Podcast I’m sharing some powerful ways to grow as an operator — even if you’re not ready for the DOO Certification! Embracing the Concept of “Next Best Self” (NBS) A central theme of the episode is the concept of “next

Episode #257 From Actress to DOO: A Story of How Action Overcame Obstacles with Mylesha Morgan Ramey

8/14/24

Welcome back to another episode of The Ops Authority podcast! On today’s episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Meet Mylesha Mylesha Morgan Ramey is an Operational Strategist, Growth Coach, Facilitator, and Actress based in New York. She serves as the

Episode #256 How the Employee Path of the DOO Certification Set Bonnie Hoffman Up for Success

7/31/24

Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today’s episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to

Episode #255 The Specific Steps I Take to Successfully Scale Small Businesses

7/24/24

On today’s episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step methodology that is specifically designed to help small businesses grow effectively. Step 1: Organize Business Functions The first step is to assess how the company is organized. This involves identifying

Episode #254 How to Position Yourself as a Strategic Partner with the Strategic Mapping Model™

7/17/24

Welcome back to another episode of The Ops Authority Podcast! I am sharing with you today how to position yourself as a strategic partner with the Strategic Mapping Model™. I emphasize the importance of understanding a leader’s vision and the current and future state of the business, highlighting how the

Episode #253 How Strategic Mapping™ Opened Doors for Kim Howard

7/3/24

Episode #252 Natalie’s Journey of Leadership, Legacy, and Learning While Balancing a Family

6/19/24

On today’s episode, I am sharing an episode that I did on the podcast “Growing Pains” with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. The Catalyst for Change My story is one that may resonate with you. After working in

Episode #251 The Power of Case Studies for Service Providers with Dana Owens

6/5/24

Subscribe to the podcast here Have you used case studies in your business? On today’s episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. meet dana Dana Owens is the founder of Next Level Copy,

Episode #250 How to Coach the Leader When You’re a DOO with Lee Chaix McDonough

5/22/24

Subscribe to the podcast here Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level

Episode #249 How To Sell Your Services When You Prefer to Be Behind the Scenes with Ryann Dowdy

5/8/24

Subscribe to the podcast here As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! Meet ryann In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services

Episode #248 Natalie’s Interview: Confessions of a Terrible Leader

4/24/24

Subscribe to the podcast here I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I’m excited to share my interview with you today! At the beginning of our chat, I answered the question – “Is everyone a leader?” I

Episode #247 How Kara Barnes Designed Work She Loves After the DOO Certification

4/17/24

Subscribe to the podcast here Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I’m thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly

Episode #246 The Journey from VA to Consultant with Sarah Neumann

4/10/24

Subscribe to the podcast here Welcome back to another episode of the Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations, and now a consultant with a

Episode #245 How the Strategic Mapping Model™ Creates Freedom in Your Ops Career

4/3/24

Subscribe to the podcast here On today’s episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping

Episode #244 The Difference Between Strategic Mapping and a Business Plan

3/20/24

Subscribe to the podcast here Do you know the difference between a business plan and a Strategic Mapping Model™? In today’s episode, I am sharing those differences. Gone are the days where a traditional business plan is the only way to get your business off the ground. Today, many entrepreneurs

Episode #243 6 Ways to Design Your DOO Business

3/13/24

Subscribe to the podcast here Welcome back to another episode of The Ops Authority Podcast! I am excited to share this one with you today. Once you become a Director of Operations, there are many routes to take in your business. Here, I am going to share 6 ways that

Episode #242 Understanding Assessments Used by Service Providers

3/6/24

Subscribe to the podcast here In today’s episode, I am sharing the different types of assessments. These are particularly important in the hiring process. I’m diving deeper into the significance of the Kolbe A assessment and how knowing this can make a difference as a DOO! the three parts of

Episode #241 3 Ways to Convert Discovery Calls in 2024

2/28/24

Subscribe to the podcast here Are you having trouble converting discovery calls to paid clients? On today’s episode, I am sharing 3 ways to convert your discovery calls into loyal clients! Understanding Discovery Calls A discovery call is more than just a simple chat. It’s a pivotal moment where a

Episode #240 Set Yourself Apart in Your Next Interview

2/21/24

Subscribe to the podcast here Are you ready for your next interview? On today’s episode, I am sharing tips with you that you can use to set yourself apart! Preparing for the interview Preparing for the interview may be just as important as the actual interview. This can be your

Episode #239 Upwork and Insight for Finding New Work and Clients with Meighan O’Toole

2/14/24

Subscribe to the podcast here Have you used Upwork to land clients? On today’s episode, I have Meighan O’Toole on to share more about her tactics for landing clients in our current market, with the use of Upwork! We unpacked the strategies and insights Meighan uses for service providers ready

Episode #238 Do This if You Need Clients Now

2/7/24

Subscribe to the podcast here Do you need clients? With this shifting market, I’m sharing ways that you can land clients now! I’m giving you several tips that you can use to push forward and land clients even with a changing economy. Do this if you need clients now Recognize

Episode #237 3 Actions Operators Should Take When Imposter Syndrome Sets In

1/31/24

Subscribe to the podcast here Has imposter syndrome ever held you back? On today’s episode, I tackle the issue of imposter syndrome. I share my personal experience with imposter syndrome and give you a little interesting background on the history of it. Many of us struggle with this at some

Episode #236 A Fulfilling Career Journey Because of the DOO Certification

1/24/24

Subscribe to the podcast here Are you ready for a fulfilling career? In today’s episode, I have Martina Douglas on sharing more about her journey through the DOO certification. We dive into how she made the leap into the DOO certification and how it has had a profound effect

Episode #235 Strategic Leadership in Government Contracting: Stephanie Marquardt’s DOO Certification Journey

1/17/24

Subscribe to the podcast here In this DOO success story, I chatted with Stephanie Marquardt, the founder and CEO of Continuous Synergy LLC. We talked more about the work that she does with government contracting and the importance of operations, systems, and processes. Meet stephanie Stephanie Marquardt is

Episode #234 How to Walk Away from Work as a Part of Your Uplevel

1/10/24

Subscribe to the podcast here It can be a tough decision to walk away from current work that no longer aligns with your personal and professional growth. On today’s episode, I want you to shift your perspective to think about it as part of your uplevel. It’s important to uplevel

Episode #233 Revolutionize Your Thought Leadership to Flow and Innovate with Dr. Julia Colangelo

1/3/24

Subscribe to the podcast here Happy New Year! I’m excited to kick off the first podcast episode of the year with a special guest who has been a source of inspiration to me. This year is a big year for me as my son graduates this year, and I find

Episode #232 2023 Year in Review

12/27/23

What has been happening at The Ops Authority in 2023? Find out in this fun behind-the-scenes year in review episode. Subscribe to the podcast here We are wrapping up 2023 by looking at my business and sharing my review. I do this behind the scenes episode each year because I

Episode #231 2024 State of the Union for Service Providers – Part 2

12/20/23

What are the business trends that we see as we head into 2024? Subscribe to the podcast here Today we are continuing our discussion of the State of the Union for service providers. Make sure to check out last episode’s discussion for Part 1. For the past two years, I

Episode #230 2024 State of the Union for Service Providers – Part 1

12/13/23

What are the business trends that we see as we head into 2024? Subscribe to the podcast here For the past two years, I have gathered together some amazing peers who have a heart for service, and we come together to do a state of the union address. This gives

Episode #229 What’s the Difference in an OBM and a DOO?

12/6/23

Are you unsure about the differences between the certifications of an Online Business Manager (OBM) and a Director of Operations (DOO)? Subscribe to the podcast here We are diving into this very popular question: “What is the main difference between an Online Business Manager and a Director of Operations? You

Episode #228 Creating Operational Profit with Danielle Hendon

11/29/23

How confident do you feel in your ability to parse financials and analyze profit? Subscribe to the podcast here Today my friend Danielle Hendon joins us to talk about operational profit. We are both big proponents of creating operational profit for two reasons: The more profit a business has, the

Episode #227 Creating a Career Path as an Operator

11/22/23

Do you know what level of service you provide in the hierarchy of operations? Subscribe to the podcast here Last week, in Episode 226, we talked about the four layers of operations. Today is a continuation of that episode, as I am going to show you the different levels and

Episode #226 The Four Layers of Operations

11/15/23

Do you have trouble defining how you will best function in an organization? Subscribe to the podcast here One of the things in our recent Director of Operations (DOO) training that we were showcasing, was some of the ways we help our students get results. One of the results that

Episode #225 Mastering the Art of Business Operations in the 4 Core Business Types

11/8/23

How much variety is really within the Director of Operations (DOO) skillset? Subscribe to the podcast here Today we are going to tell you about what it looks like to be a DOO in a variety of different business models. If you are ready to jump into our 21st cohort,

Episode #224 The DOO Download: Your Questions Answered (#7)

11/1/23

Do you want your burning DOO (Director of Operations) questions answered? Subscribe to the podcast here Today we are back for another round of The DOO Download, where you get your most frequently asked questions, answered. These questions come straight from you via our Facebook community or inside our DOO

Episode #223 How to Price Your Services as a Service Provider

10/26/23

Does your pricing reflect the value that you bring to a business as a service provider? Subscribe to the podcast here Today we are going to talk about how to price your services as an operator or a service provider. This question comes up often because we are always second

Episode #222 Should You Be a Generalist or a Specialist?

10/18/23

How should you position yourself in the Director of Operations (DOO) market? Subscribe to the podcast here Today we are asking the question, “Should I be a generalist or a specialist in my service area?” Even when you are an employee of a company, you may need to navigate this

Episode #221 How to Transition from a Contractor to an Employee

10/11/23

Have you been considering joining an organization as an employee rather than an independent contractor? Have you been thinking about approaching your current client about considering you as an employee? Subscribe to the podcast here We have developed a new tool called the T.I.E.S. Method (Time, Investment, Energy, Stress) and

Episode #220 Reflections from Make Your Mark Live

10/4/23

Are you wondering if a live event is worth the time and effort to attend? Subscribe to the podcast here I have just returned from Jordan Gill’s annual event “Make Your Mark Live”, and I wanted to talk about the interactions and conversations I had. At the end of each

Episode #219 The DOO Download: Your Ops Questions Answered

9/27/23

Episode #218 How to Add Strategy to Your Clients Business

9/20/23

How do you move into a leadership and strategy role in the businesses you serve? Subscribe to the podcast here Often, we get questions about how to become a strategic advisor or a strategic partner. I have mentored and coached hundreds of women to become Directors of Operations (DOOs), who

Episode #217 How to Build your Business Without Relying on Social Media, a Fancy Opt-In, or Any Ad Spend with the Boss Project

9/13/23

Do you stress at the idea of creating content and designing your whole marketing strategy around being visible on social media? Subscribe to the podcast here We have a special guest who is a legend in the online space, Abagail Pumphrey from Boss Project! She has helped service providers and

Episode #216 Securing Corporate Client Contracts with your Operations Skills with Liz J. Simpson

9/6/23

Have you ever thought about putting your DOO skills to work for a corporate client? Have you attempted to secure corporate contracts yet, or do you lack the confidence? Subscribe to the podcast here Today, we are having a conversation with someone I look up to, Liz J. Simpson. We

Episode #215 How 4 DOOs are building their businesses in their own way

8/30/23

Are you curious which business model within the Director of Operations certification program will fit in with your lifestyle (or the lifestyle you are striving for)? Subscribe to the podcast here Today we have a gang of ladies here to help answer your questions about the Director of Operations (DOO)

Episode #214 How to Move from Implementer to Strategist

8/23/23

Do you feel that you are stuck in an implementer’s role, but have a desire to move to a strategist role? Are you unsure about the steps it will take you to get there? Subscribe to the podcast here In today’s episode we are going to talk about how to

Episode #213 How the Certification Moved Moira Cleary Forward

8/16/23

Have you wondered about the ways Director of Operations (DOO) students are integrating what they learn in the program into their lives and their businesses? Subscribe to the podcast here We have a special guest today, someone who has become a fast friend of our community, and a very successful

Episode #212 What it really means to be a leader

8/9/23

Are you using your leadership qualities in your role as an operator? How can you use these assets to get you to your next best self? Subscribe to the podcast here Today, we are talking about what it really means to be a leader. Each I have doubled down on

Episode #211 Taking the Leap from Corporate to Director of Operations with LaToya Williamson

8/2/23

Have you been wondering how students put their Director of Operations (DOO) certification into practice? Subscribe to the podcast here We have a success story today, a spotlight on Director of Operations (DOO) student LaToya Williamson who completed Round 17 of the program. She is a peer podcast host, someone

Episode #210 How to Make the Leap from Corporate to Business Owner

7/26/23

Have you been thinking about making the transition to entrepreneurship based on the experience that you have acquired from your corporate job? Subscribe to the podcast here Today, I am going to share a “Quickie Convo”, our Q & A series pulled from our community. If you have questions you

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Episode #209 What to do When Proposals Don’t Get a Response

7/19/23

Have you ever sent out a proposal to a client you were really excited to get started with, and then… crickets? Subscribe to the podcast here We are bringing you a new series, called “Quickie Convos” which are questions that have come up in our Facebook group, inside our certified

Episode #208 How to raise rates with existing clients

7/12/23

Have you been delivering value and results to your clients, but are unsure about how to approach the topic of a rate increase? Subscribe to the podcast here Today we are tackling a question that has come up in our community, about how to raise your rates with an existing

Episode #207 Stability Before Success with Megan Hale

7/5/23

Have you thought recently about how your business is structured in order to produce stability? Subscribe to the podcast here Today we are going to discuss a super important topic. Megan Hale joins us to talk about stability over success. Megan spoke at Growth Getters Live, and people are still

Episode #206 Your Visual Brand as a Service Provider with WorkPlay Branding

6/28/23

How does your brand identity serve your business? Subscribe to the podcast here Today we are talking about something that is not necessarily operations focused, but if you are building a business, then building your visual brand has to be a large component as you are getting started. We are

Episode #205 Truth Talk Something Had to Give

6/21/23

Have you ever felt exhausted in your business? To the point that you had nothing left to give? Subscribe to the podcast here This is a truth talk about times when something has to give. I’m talking about a time recently when something just had to change in my business.

Episode #204 Leveraging Neurodiversity as an Operator with Latrice Prater

6/14/23

Are you neurodivergent, and wondering how to use this to your advantage in your business? Subscribe to the podcast here Today, we are talking about leveraging neurodiversity as an operator, specifically in an agency, which is what our guest Latrice Prater is known for. Meet Latrice Latrice Prater is

Episode #203 Contingency Planning: Protecting Your Business in Times of Uncertainty

6/7/23

Do you know what would happen to your business if you needed to step away for a prolonged period of time? How would it continue to operate and how would you fulfill your deliverables to your clients? Subscribe to the podcast here Today, we are talking about a topic that

Episode #202 How to Plan to Take Vacation Time as a Service Provider

6/1/23

How do you schedule time off as a business owner, or an independent contractor in someone else’s business? Subscribe to the podcast here Today we are talking about how to take time off as a service provider. I am going to help to get you on track to make this

Episode #201 Is the Agency Model right for Me with Tasha Booth

5/24/23

Have you been considering the agency model, and wondering if this model would be the best path for your Director of Operations (DOO) business? Are you curious about what goes on behind the scenes in an agency, and what the difference is between agency ownership, and building a team? Subscribe

Episode #200 How to Make Fractional Functional

5/17/23

Do you have questions about fractional work, and how to structure your business around it? Subscribe to the podcast here Today, we are talking about how to make fractional work functional. What is Fractional Work? Fractional work is part time work in which you are working with multiple

Episode #199 3 Steps to Gain Career Clarity as an Operator

5/12/23

Are you longing to move into the next iteration of your business journey? Subscribe to the podcast here For the last year I have been sharing how to build better businesses. Everyone here is a service provider, whether you are inside someone else’s business as a dedicated employee, or building

Episode #198 Can a Creative Be a Good DOO? with Employee Regina Vigil

4/26/23

Is it true that you can only be a creative or an operator, but not both? Are these two things mutually exclusive, and is it possible to be successful as an operator if you consider yourself a creative? Subscribe to the podcast here Today, Regina Vigil joins us for a

Episode #197 From Occupational Therapist to DOO with Upleveled Clients with Kahlie Welch

4/19/23

Are you curious about the Director of Operations (DOO) certification program, but hesitant because you have been on a completely different career trajectory? Subscribe to the podcast here This week we have a DOO spotlight, and we are joined by Kahlie Welch. Meet Kahlie Kahlie Welch is a Certified Director

Episode #196 It’s Time to Supercharge your Service Based Business

4/12/23

Were you unable to attend our live event, Growth Getters Live? Are you bummed about what you might have missed out on? Subscribe to the podcast here Today, we are hosting our very first live event, Growth Getters Live. We have been together for 3 days working with service providers

Episode #195 How Community Cultivators are Operators with Shana Lynn

4/5/23

Have you ever wondered about the ways that operators and community managers overlap? How can operators assist in empowering community managers to become strategic thinkers? Subscribe to the podcast here Today I am chatting with Shana Lynn, a community strategist in the operations space. Meet Shana Shana Lynn is

Episode #194 The Impact of Accountability Advisors on our Students

3/29/23

Have you heard about our Accountability Advisors inside The Director of Operations (DOO) certification program? Are you wondering how they factor into your experience as a student of the DOO certification? Subscribe to the podcast here Today we are going behind the scenes and talking to my two amazing counterparts:

Episode #193 Developing a DOO Mindset with Melissa Froehlich

3/22/23

How does mindset work affect how you show up in your DOO business? Subscribe to the podcast here Today, my amazing friend and peer, Melissa Froehlich joins me as we talk about the mindset shifts that she sees Directors of Operations (DOOs) making. Melissa Froehlich Melissa Froehlich is a

Episode #192 Speed Up Your Success with Transformational Events with Julie Ciardi

3/15/23

Are you hesitant when it comes to live events? Maybe you are an introvert, or worried about not knowing anyone, or maybe you are wondering if a live event is worth your time. Subscribe to the podcast here Today, I am joined by my friend, one of our keynote speakers

Episode #191 I’m Taking a Stand

3/8/23

It’s sometimes hard to filter out all the advice of influencers in the entrepreneurial space. Do you really need to follow all of their advice to achieve a successful business? Subscribe to the podcast here Today, I’m sharing my spicy takes, which are the things that I’m taking a stand

Episode #190 What Service Providers are Doing to Make Business Hard for Themselves

3/1/23

Are you making things difficult on yourself when it comes to getting quality clients who you are aligned with in your values? Subscribe to the podcast here Today, I am talking to service providers about the ways they are making business hard for themselves. Right now, there seems to

Episode #189 The Power of a “Next Best Self” Mentality

2/22/23

How can you make the vision that you have for what your best life will look like a reality? Subscribe to the podcast here Today we are talking about adapting a “next best self” mentality. Our Growth Getters Live tickets are available now! We are having an in-person live conference

Episode #188 The Power of In-Person Connection: Takeaways From a Live Event

2/15/23

Are you ready to make connections again, over something more than Zoom? Subscribe to the podcast here Today we are talking all about live events. Covid massively impacted our ability to gather, but live event circuits are popping back up. The Benefit of In-Person Connections When I started my

Episode #187 The #1 Ingredient for a Business You Love

2/8/23

How do you make sure you are as fulfilled at work as you are in your personal life? Subscribe to the podcast here Today we are talking about the number one ingredient you need for a business that you love: healthy client relationships. We spend a lot of time working,

Episode #186 Dealing With Scope Creep [Ep. 132 Replay]

2/1/23

Have you been struggling with scope creep in your work? How can you get this problem under control? Subscribe to the podcast here If you are listening to this you are just in time to join us for the Scope Creep Solution, our signature training. If you are in

Episode #185 The Benefits of Becoming a DOO as an Employee of a Business with Erica Rivera

1/25/23

Are you curious about how an employee of a company can come through the Director of Operations (DOO) certification program? Subscribe to the podcast here Today we are spotlighting one of our former star students, who has come through the Director of Operations certification, Erica Rivera. She came through a

Episode #184 From an Executive Assistant at a Big Four Firm to DOO with Nicola Peters

1/18/23

Are you considering the Director of Operations certification program, but want to hear from someone who has been through the process? Subscribe to the podcast here Today, I am talking with a graduate of The Director of Operations (DOO) certification program, Nicola Peters. She shares her experience with the program,

Episode #183 Operational Meltdown: The Southwest Airlines Crisis & What We Can Learn From It

1/11/23

What can we, as operators, learn from the massive operational meltdown at Southeast Airlines over this past holiday season? Subscribe to the podcast here Today we are talking about a current event that happened over this past Christmas break, the Southwest Airlines meltdown. I am going to use this example

Episode #182 Using your Mission Statement as your Business Guide

1/4/23

Have you taken the time to create a strong mission statement for your business? If so, have you revisited it in the past 6 months? Subscribe to the podcast here Today we are talking about why a mission is so important as we dive into a brand new year. We

Episode #181 2022 Year in Review

12/28/22

What has 2022 looked like behind the scenes at The Ops Authority? Subscribe to the podcast here Today, I am going to give you a behind the scenes view of my business from the perspective of the CEO of The Ops Authority. I’ve traveled through all types of business models

Episode #180 2023 State of the Union for Service Providers (Part 2)

12/21/22

What are best practices for positioning yourself as a service provider in 2023? Subscribe to the podcast here Welcome to part two of our State of the Union for Service Providers, and today we are talking about the opportunities that will be available in 2023, and how you can position

Episode #179 2023 State of the Union for Service Providers (Part 1)

12/14/22

What is the state of online business and service providers as we head into 2023? Subscribe to the podcast here This is one of our most anticipated podcasts of the year, our State of The Union for service providers. This is a two part series, so make sure to join

Your Ops Questions Answered (DOO Download #5)

Episode #178 The DOO Download: Your Ops Questions Answered (#5)

12/7/22

Do you want your burning DOO (Director of Operations) questions answered? Subscribe to the podcast here Today I am joined by my Director of Coaching, Amy Lockrin, for round five of The DOO Download, where you get the wisdom of two DOOs who have “been there, done that.” The

Photo of Julie Ciardi and Erin Weaver - The Impact of a DOO in a Scaling Business

Episode #177 The Impact of a DOO in a Scaling Business with Erin Weaver & Julie Ciardi

11/30/22

What does it look like for a DOO to show up inside of a thriving business? What kind of impact can a DOO make in a scaling business? Subscribe to the podcast here Today I have Julie Ciardi with me, an old friend who has been on a complimentary path,

Episode #176 Expert Advice I’m Not Listening To

11/23/22

There are so many strategies for so many different aspects of running a business… how do you know which ones are right for you? Subscribe to the podcast here Today, we are talking about decisions we have to make as business owners, and the expert advice that I’ve received that

Episode #175 Profit First for Minority, Service-Based Businesses with Susanne Mariga

11/16/22

Do the financials of your business stress you out? Do you feel overwhelmed and lack confidence when it comes to these types of activities? Subscribe to the podcast here One of the disciplines people are most curious about is financials. It is a critical piece to becoming a holistic operator

Episode #174 The DOO Download: Your Ops Questions Answered (#4)

11/9/22

Do you want your burning DOO (Director of Operations) questions answered? Subscribe to the podcast here Today I am joined by my Director of Coaching Amy Lockrin for round four of The DOO Download, where you get the wisdom of two DOOs who have “been there, done that.” DOO

Episode #173 How to Create a Win Win Using Relationship Marketing with Laura Meyer

11/2/22

Are you struggling to bring in consistent leads from social media (either paid or organic)? Is there a better way to spend your marketing dollars and your business development hours? Subscribe to the podcast here My guest today is my friend Laura Meyer. She is someone I have looked up

Episode #172 The Power of Processes as Intellectual Property with Audrey Joy Kwan

10/26/22

How does a Director of Operations (DOO) productize their business? Is there intellectual property that you have that you are not sure how to put forth into the world? Subscribe to the podcast here Today we have a very special guest on the podcast, Audrey Joy Kwan. Her specialty is

Episode #171 Innovating as an Intrapreneur – One DOO’s Path with Kimone Napier

10/19/22

Do you know all of the options you have as a Director of Operations (DOO) when it comes to designing your business around you, your family, and what best suits your lifestyle? Subscribe to the podcast here My guest today is Kimone Napier, a dear friend and alumni who came

From Press Secretary to Corporate Marketing to Director of Operations (DOO) with Amber Glus

Episode #170 From Press Secretary to Corporate Marketing to DOO with Amber Glus

10/12/22

Do you wonder how graduates of the Director of Operations (DOO) certification program are utilizing the knowledge that they’ve gained from the program? Subscribe to the podcast here Today we have a special guest, a former student of the DOO certification program who shares her journey, Amber Glus. I want

Episode #169 9 Reasons Why Now is the Time to Become a Certified DOO

10/5/22

Are you thinking about joining the Director of Operations certification program, but unsure of the timing? With the current talk of economic conditions are you worried that businesses won’t be looking to invest in a good operator? Subscribe to the podcast here Today we are going to be talking about

Episode #168 6 Actions to Take Today if Money is Holding You Back from Joining the DOO Certification

9/28/22

Have you been thinking about taking the leap and joining the Director of Operations certification program, but are struggling with the financial commitment piece? Subscribe to the podcast here Today we are talking about what you can do if you have some financial resistance to signing up for the Director

Episode #167 Where are They Now? A Glimpse into the Careers of the Founding Certified DOOs

9/21/22

Do you wonder what former students of the Director of Operations (DOO) certification program are up to? What are some of the creative ways that they have made the certification work for them? Subscribe to the podcast here Today I am inviting you to listen and catch up with 5

Episode #166 Building a Business Together: The CEO & DOO Partnership with The Benefit Doctor

9/14/22

Have you ever wondered what the relationship between a CEO and an established Director of Operations (DOO) looks like? Also, what does it look like to go through the program and implement the curriculum into an existing business? Subscribe to the podcast here Today we are going to look at

Episode #165 Evolving the DOO Certification Program

9/7/22

What are some of the upcoming changes for the Director of Operations (DOO) certification program? Subscribe to the podcast here Today we are talking about the evolution of the DOO certification program, which has produced over 350 women through 15 rounds. I wanted to share some behind the scenes of

Episode #164 The DOO Download: Your Ops Questions Answered #3

8/31/22

Do you want your burning DOO (Director of Operations) questions answered? Subscribe to the podcast here Today I am joined by my Director of Coaching Amy Lockrin for round three of The DOO Download, where you get the wisdom of two DOOs who have “been there, done that.” DOO

Becoming a Strategic Parter in a DOO Employee Role with Khara Malcom

Episode #163 Becoming a Strategic Partner in a DOO Employee Role with Khara Malcom

8/24/22

Is there more than one way to make the Director of Operations (DOO) certification fit into your career goals? Subscribe to the podcast here Today we are spotlighting DOO student Khara Malcom. Her story is very inspiring, and she shows how she has taken the certificate and used it to

Episode #162 One Key to Stopping Scope Creep Before It Starts

8/17/22

What are the steps that we can take to avoid scope creep? Subscribe to the podcast here In our previous episode we talked about stories of scope creep, and in every single case, I had a comparable story to match. “There is a pattern with scope creep… it happens to

Episode #161 Stories of Scope Creep

8/10/22

You may have heard us talk about “scope creep”, here at The Ops Authority, but maybe you aren’t familiar with what that term actually entails. So how does scope creep show up in your business? Subscribe to the podcast here Today we are talking about some real life examples of

Episode #160 What I’ve Learned in Over 100K Downloads

8/3/22

What are the lessons and insights that we have learned at The Ops Authority since starting a podcast? Subscribe to the podcast here We began this journey almost three years ago at The Ops Authority, and I am excited to celebrate 100,000 downloads! It is a number I never really

Episode #159 The Path to Finding Ease and Leadership as a DOO with Stacy Norris

7/27/22

Are you curious about the Director of Operations (DOO) certification program, but would like to hear more about the experiences of other students who have come through the program? Subscribe to the podcast here Today, we have an amazing student who recently went through the program, Stacy Norris. She will

Episode #158 The DOO Download: Your Questions Answered

7/20/22

What are the most frequently asked questions in our Director of Operations (DOO) community? Subscribe to the podcast here Today I am joined by my Director of Coaching Amy Lockrin for round two of The DOO Download, where you get the wisdom of two DOOs who have “been there, done

Episode #157 6 Actions Your Ops Business Needs For the Recession

7/13/22

What does the current state of the economy mean for operators? How can you navigate this recession as a service provider? Subscribe to the podcast here It’s July 2022, and the economy has shifted. We’re in a recession for the first time in more than a decade. For many of

Episode #156 3 Ways to Build Culture with Your Virtual Team with Becky Brunner

7/6/22

How do you build a team that you enjoy working with, and that exceeds expectations? Subscribe to the podcast here Today, special guest Becky Brunner talks about how to lead people, and build culture among your team. Meet Becky Becky Brunner is a value-driven, adventure-loving, team culture strategist. She

Increasing Your Ops Authority by Understanding Automation w/ LaToya Russell

Episode #155 Increasing Your Ops Authority by Understanding Automation with LaToya Russell

6/29/22

Are you looking to uplevel your skills as a Director of Operations (DOO)? Have you dug deep into an area of specialization so you can fully capitalize on your expertise? Subscribe to the podcast here Today our special guest is LaToya Russell, who is going to talk about her background,

Episode #154 The DOO Download: Your Questions Answered

6/22/22

What are some of the frequently asked questions about the Director of Operations (DOO) certification program? Subscribe to the podcast here Today we are introducing a new series that will be super enlightening for where you are in your journey, called The DOO Download. It is perfect for people who

Episode #153 How the DOO Certification Can Benefit Your Employer and Grow Your Career with Sarah Campbell

6/15/22

What is it like to go through the Director of Operations certification program as an employee? How does it benefit both you and the employer? Subscribe to the podcast here Today we have my friend Sarah Campbell to talk about what it is like to go through the Director of

Episode #152 3 Ways to Use Strategic Mapping™ as a Foot in the Door Service

6/8/22

Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business? Subscribe to the podcast here Today we are talking about the Strategic Mapping Model™, which is the licensed

TOA 151 Upleveling to DOO Triple Monthly Revenue with Keyerstn Williams Square

Episode #151 Upleveling from an OBM to a DOO Resulted in Tripling Her Monthly Revenue

6/1/22

How can you put the skills you learn in the Director of Operations (DOO) certification program to use right away? How quickly can you get a return on your investment? Subscribe to the podcast here Today Kerystyn Williams shares her experience in the Director of Operations certification program, her successes,

Episode #150 5 Steps to Landing Your Next Ops Role

5/25/22

Are you struggling to find your next role? Are you unsure whether you should be spending your time marketing yourself as a service provider vs. applying for opportunities? Subscribe to the podcast here In today’s podcast, I am going to give you 5 steps that will help you land your

Episode #149 How to Separate From an Implementer’s Identity

5/18/22

Do you desire to move into a more strategic role? Are you stuck in an implementer phase that you just can’t seem to break out of? Subscribe to the podcast here In today’s podcast we are going to talk about how to separate yourself from the implementer identity, which you

Episode #148 Mission, Vision, and Values Revisited

5/11/22

Have you done the work to set your business foundations up the right way? Are you clear about why you are in business, and what your idea of success looks like? Subscribe to the podcast here We have been getting ready to roll out the redesign of our Director of

Episode #147 4 Steps to Becoming a Strategic Thought Leader

5/4/22

Do you consider yourself a strategist? How do you move from thinking like a manager to thinking like a strategist, and what is the difference? Subscribe to the podcast here We get questions around strategy quite a bit. How do I move into strategy? How can I be a strategic

Episode #146 How Marketing and Ops Leaders Come Together in a Business with Veronica Romney

4/27/22

Are there clear boundaries between the marketing and operations branches of your business? If not, how should these two incredibly important parts of the business collaborate in an effective way? Subscribe to the podcast here Today, we have Veronica Romney here to talk all about how marketers and operators come

Episode #145 Develop Your Coaching Skills to Become a Stronger Operator

4/20/22

As an operator, do you realize how much you utilize the skill of coaching with your clients? Do you feel like you need to hone those skills or become a better communicator? Subscribe to the podcast here Leveraging better communication that can couple into coaching skills can be a huge

Episode #144 Keys to Working in Business with a Friend with Esther Littlefield

4/13/22

What happens when friends journey through business together? When they are uniquely involved in each other’s businesses, how can you keep the businesses and friendship thriving? Subscribe to the podcast here Today I am joined by a partner in business, my business bestie who has been with me since the

Episode #143 Managing Your Finances as a Service Provider with Melissa Houston

4/6/22

Are you confident in how you have your business financials set up? Are you set up for long term success, or are you simply just getting the basics done? Subscribe to the podcast here Today we have a very special guest, a mentor to me, Melissa Houston. She has a

Episode #142 Top 8 Ways to Monetize Your DOO Certification

3/29/22

Do you know what kind of business models are supported by a Director of Operations (DOO) Certification? Are you curious if the program will accommodate how you want to structure your business? Subscribe to the podcast here Today’s podcast is all about how to monetize the Director of Operations program.

Episode #141 Upleveling as a DOO from OBM with Allie Stewart

3/23/22

Is it necessary to be an OBM before becoming a DOO? What are some of the nuances between the two programs? Subscribe to the podcast here Today we have a really special guest with a really cool story. Allie Stewart is a Certified Director of Operations (DOO), and also a

Episode #140 How to find “Top-Tier” Clients as a DOO

3/16/22

Are you confident in your services, but lacking confidence when it comes to clients you can partner with who will appreciate what you bring to the table? Subscribe to the podcast here Today we are focusing on how to find top-tier clients. We want to help you design a strategy

Episode #139 Why Every Scaling Company Desires a DOO

3/9/22

Why should a business hire you as a Director of Operations (DOO)? How specifically do businesses benefit by hiring a DOO? Subscribe to the podcast here Today on The Ops Authority Podcast, we are talking about why every scaling company desires a Director of Operations. In this episode we are

Episode #138 Why Copy Matters for Ops Service Providers with Lindsey Johnson

3/2/22

Do you have your messaging down? If so, is it reflected in every piece of communication that you churn out? Does your website speak to your clients to tell them who you are and why they need you? Subscribe to the podcast here Today, my guest is a former client,

Episode #137 VIP Days for Operators with Jordan Gill

2/23/22

Are you curious about project based work, but unsure where to start? Does the idea of expanding beyond retainer work intrigue you? Subscribe to the podcast here Today I’m talking with my friend Jordan Gill, who is joining us to discuss pivoting. Where you start today is not necessarily where

Episode #136 Why Visibility Looks Different for Service Professionals

2/16/22

How do you get in front of the right audience as a service provider? And how is it different from most businesses who are looking for a large volume of transactions? Subscribe to the podcast here Today we are talking about a critical component of business: visibility. We will explain

Episode #135 Visibility for High-Ticket Services with Amanda Berlin

2/9/22

Are you struggling with getting in front of the right clients? Could your visibility game use some strategy? Subscribe to the podcast here Today, I’m speaking with my longtime friend Amanda Berlin about visibility for high ticket, high value services. Meet Amanda Amanda Berlin is a visibility and business

Episode #134 How Cherline Found Career Clarity Through the DOO Certification with Cherline Pierre Johnson

2/2/22

Are you curious about the Director of Operations certification program? Do you wonder how those who have gone through the program are applying all they’ve learned? Subscribe to the podcast here Learn how Cherline Pierre Johnson has leveraged and integrated the information that she learned into her business and her

Episode #133 3 Keys to Creating the Career Path You Desire

1/26/22

Have you ever found yourself in a role that didn’t leverage your gifts? Or did you find yourself in the wrong industry? If so, how did it impact your job satisfaction? Subscribe to the podcast here Today we are talking about really finding the work that feels the best to

Episode #132 What is Scope Creep and Why Should You Avoid It?

1/19/22

What is scope creep? How does it show up, and how does it affect all of us? Subscribe to the podcast here Today, we are talking about one of those things that is essential to identify, mitigate and communicate… scope creep. Scope creep is a term that is commonly used

Episode #131 How to Get Your First (or Next) Client with Abbey Ashley

1/12/22

Do you have a plan to secure your next client? How can you build momentum in marketing yourself (even if it feels uncomfortable)? Discover what Abbey Ashley had to say about all of this and more. Subscribe to the podcast here My dear friend Abby Ashley is with me today

Episode #130 State of the Union for Service Providing Professionals: Part 2

1/5/22

How have things in the digital workspace shifted over the last year or two? And how does that impact service providers like you? Subscribe to the podcast here As promised, we are going to jump back in today to the second part of the State of the Union for service

Episode #129 State of the Union for Service Providing Professionals: Part 1

12/29/21

What is going on in the online space as we embark on 2022? How have things in the digital workspace shifted over the last year or two? And how does that impact service providers like you? Subscribe to the podcast here Today I’m excited to speak with some legendary women,

Episode #128 The Ops Authority’s Year In Review

12/22/21

How did your 2021 shape up? It’s a great time for reflecting on your business, celebrating, and making plans for success. Have you sat down and sorted out what went well, not so well, and what needs to improve? Subscribe to the podcast here We are wrapping up yet another

Episode #127 Identifying Your 2021 Accomplishments

12/15/21

How was your 2021? While you are busy setting goals for 2022, have you taken some time to reflect on all you did this past year? Subscribe to the podcast here Today, I want to encourage you to take some time to identify your accomplishments from 2021. It’s great to

Episode #126 4 To Dos To Set Up 2022

12/8/21

Are you ready for 2022? What steps have you taken to wind down 2021 and to get ready to take on a new year in your business? Subscribe to the podcast here Today we are talking about the 4 things you have to get done before the year end so

Episode #125 How Your Project Management Skills Make You a Great Launch Manager with Tasha Booth

12/1/21

Are you confident in your launch skills? How does your background in project management lend itself to supporting a successful launch? Subscribe to the podcast here Today I’m talking to Tasha Booth, who is a friend, a peer, and an icon in the space of service providers. We are talking

Episode #124 5 Ways to Show Gratitude in Your Business

11/24/21

Do you regularly let the people in your world know how much you appreciate their support of your business? Subscribe to the podcast here What type of business should you have? How can you weave operations into your business? There are lots of business models available, take our quiz to

Episode #123 Conviction Marketing with Kelly Roach

11/17/21

Do you have a mentor? Someone who has helped you transform your business in a way you never thought possible? Subscribe to the podcast here Today, I’m speaking with one of the most instrumental people in my journey as a business owner. She has changed my family trajectory and given

Episode #122 Why Emotional Intelligence Matters in Your Operations Career

11/10/21

Do you consider yourself emotionally intelligent? How do you measure emotional intelligence, and how can you use it to your benefit as an entrepreneur? Subscribe to the podcast here Today, I’m speaking with Cindy Sparrow about emotional intelligence. Specifically, what emotional intelligence is, and how we change as we grow. Head

Episode #121 3 Ways to Upgrade Brain Performance to Smoothly Run Your Business with Tanessa Shears

11/3/21

How does your physical health make you a better entrepreneur? Do you pay attention to what your body is telling you as you are busy growing your business? Subscribe to the podcast here Get to know the business pathway which is best for you! We have a quiz that

Episode #120 What Does a DOO Really Do?

10/27/21

Are you confused about what type of work a Director of Operations does? Are you wondering if the DOO certification program is for you? Subscribe to the podcast here I am thrilled to bring you one of my greatest confidants and friends, and a big part of our community, Amy

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Episode #119 How Personality Assessments Can Help You Grow Your Business & Navigate Your Career

10/20/21

Have you ever taken a personality assessment? If so, how have you integrated the results into your business model or your career path? Subscribe to the podcast here Today we are talking all about personality assessments, and how you can use them as you are growing in your business and

Episode #118 Leveraging Kolbe While Leading and Growing a Team with Eryn Morgan

10/13/21

Do you know how to interpret Kolbe scores, and how to use them to build a strong team? Subscribe to the podcast here Today we are continuing our conversation on the Kolbe assessment. I’m speaking with Eryn Morgan, and we are going to focus the conversation on how to use

Episode #117 Understanding the Kolbe for Greater Ease in Business

10/6/21

How do you take action, and why is it important to recognize your strengths in this area? Subscribe to the podcast here Today we are focusing on letting your unique strengths guide your career and your business growth. The Kolbe index is the tool we leverage here at The Ops

Episode #116 Creating a Next Level Experience for Her Clients & A Better Fit for Her Life with the DOO Certification – Claire Grace

9/29/21

If you’ve ever wondered if there’s a way to find a better fit for your business future while also creating an incredible experience for your clients, I’ve got good news. Subscribe to the podcast here Today I am interviewing one of my rockstar students, Claire Grace. She will be talking

Episode #115 Why It’s Important to Build a Business That Fits Your Personality & Skills

9/22/21

What’s wrong with finding a guru, and following their business-in-a-box model? Subscribe to the podcast here Today we are talking about why it’s important to build a business that fits both your personality and your skills. We are opening up a new series for the next few weeks that will

Episode #114 How to Break Up with a Client

9/15/21

What do you do when a client relationship goes south? How do you go about ending a client relationship on good terms? Subscribe to the podcast here Today, we are talking about a part of business that can be scary and intimidating; how to break up with a client. All

Episode #113 Results Matter: Why Quality Programs Focus on the Results of their Students

9/8/21

When you decide to join an online course, what convinces you to invest? How do you determine if you’re going to get that precious return on investment? Subscribe to the podcast here Today we are talking about how the best online programs are obsessed with results. There are a lot

Episode #112 How the DOO Certification Helped Her See Her Potential and Create A Dream Business with Sarah Khan

9/1/21

Do you want to hear more about the Director of Operations (DOO) certification program from someone who has gone through the program? Subscribe to the podcast here My guest today is certified DOO Sarah Khan, who has come through our Director of Operations certification program. Sarah has the ability to

Episode #111 The #1 Essential Ingredient to Healthy Client Relationships

8/25/21

Do you have trouble communicating honestly with your clients? Do you wonder what piece of the puzzle you are missing when it comes to building healthy, long-lasting client relationships? Subscribe to the podcast here Today we are talking about my #1 essential ingredient to having healthy mature client relationships. This

Episode #110 8 Benefits of Setting Boundaries with Clients

8/18/21

Do you find it hard to establish and communicate boundaries with your clients? Subscribe to the podcast here Today, we are going to talk about why you need to set boundaries with your client or employer. The most successful relationships that I’ve had are those in which I’ve been able

Episode #109 The 5 Ps to Deliver an Unexpected Message to Your Leader

8/11/21

Have you had to deliver hard news to your client before? Do you shy away from being the bearer of bad news? Subscribe to the podcast here On today’s episode, we are going to be talking about the 5 Ps to deliver an unexpected message to the leader of

Episode #108 How to Ask Your Leader to Pay for Your Learning + Development

8/4/21

Could a development program such as the Director of Operations certification benefit an employer or client you are already working with? Subscribe to the podcast here Today we are answering a question that we are frequently asked: How can I leverage my leader to financially assist with the cost of

Episode #107 4 Steps to Managing Your Time as a Service Provider with Amanda Warfield

7/28/21

Have you mastered time management? If you’re not sure, ask yourself if you have set aside enough time to work on your own business (hint: you need more than you think). Subscribe to the podcast here My guest today is Amanda Warfield, who is here today to talk about the

Episode #106 Leveraging Live Video in Your Marketing with Alicia Henderson

7/21/21

Does video scare you? Do you shy away from this amazing marketing tool because you don’t feel comfortable going live? Subscribe to the podcast here Alicia Henderson is my guest today, and we are talking all about video marketing. She has been in this business for a long time,

Episode #105 How to Stop Holding Yourself Back with Kelly Ruta

7/14/21

Do you get stuck in a state of comparison? Do you suffer imposter syndrome often? Subscribe to the podcast here Today we have Kelly Ruta, a dear friend, peer, and mentor who I am constantly learning and developing beside. Kelly is going to be sharing about leadership and mindset as

Episode #104 What to Do When You’re Discouraged in Your Business

7/7/21

Do you feel like your business is taking an emotional toll on you? Subscribe to the podcast here Today we are talking about what to do when you are burned out in your business. Tips to Combat Burnout Business is a grind, especially when you are starting out, establishing

Episode #103 How to Balance Learning with Taking Action

6/30/21

Do you make a habit out of buying courses? Do they accumulate because you never have time to finish one before another comes along that you absolutely need? Subscribe to the podcast here Today we are talking about one of our seven strategic objectives, which is growth and development.

Episode #102 How to Dream Bigger When You’re a Natural Operator & Planner

6/23/21

Are you a natural visionary, or do you have difficulty dreaming big? Subscribe to the podcast here Today we are talking about how to dream big when you aren’t wired to be a big visionary thinker. Dreaming Big How do you dream big when you’re wired to plan small?

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Episode #101 Beyond the Checklist – Keeping Your Clients for Life with Hallie Agostinelli

6/16/21

Are you looking for long term clients? Most of us are, but how do you keep clients for the long haul? Subscribe to the podcast here I think you are going to love this interview today, with my peer and friend Hallie Agostinelli. Our experiences are so similar, and they

Episode #100 The Difference 100 Episodes Has Made in The Ops Authority Business and Brand

6/9/21

What has changed at The Ops Authority over the last two years since the podcast began? Subscribe to the podcast here Today we are celebrating episode 100! It has been two years of creating content and sharing our hearts and vision with you. It has been quite a journey and

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Episode #99 5 Steps to Building a Predictable Schedule When Serving Multiple Clients

6/2/21

Are you struggling to figure out how to serve more than one client in an efficient way? Subscribe to the podcast here Today we are talking about how to build a predictable schedule that allows you to serve multiple clients. If you are a service provider you are probably doing

Episode #98 From Corporate Accounting to DOO Agency Owner with Rachel Kempf

5/26/21

Are you curious about the change that certified Director of Operations have experienced in their careers before and after their certification? Subscribe to the podcast here Today I am with Rachel Kempf, who has come through round 7 of the Director of Operations (DOO) Certification Program. I want you to

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Episode #97 The Most Common Professions that Lead to a DOO Career

5/19/21

Are you interested in becoming a Director of Operations, but unsure if you have the skill set that is required? Subscribe to the podcast here Today, I’m sharing the 11 different career paths that Director of Operations (DOOs) have been on before they get to the certification program. These types

Episode #96 Is Your Service Offering Serving You… and Your Bottom Line?

5/12/21

Have you evaluated your service offerings lately? And do you know if they are helping you reach your financial goals? Subscribe to the podcast here Today we are talking about how to evaluate your current offers. I’m going to help you determine if your service offerings are serving you…

Episode #95 How to Set Financial Goals as a Service Provider

5/5/21

As a service provider, do you struggle with financial goals? Subscribe to the podcast here Today we are talking about setting realistic financial goals for service providers. We are all in business to make a profit and to do something that comes natural to us. I believe that we can

Episode #94 My Favorite Business Growth Resources Over the Past Year

4/28/21

What are your favorite resources when it comes to business growth and development? Subscribe to the podcast here If you have listened to the last two episodes, we have been talking about mentors and the types of people you need in your business as you continue to grow and scale.

Episode #93 Five Tips to Finding the Right Mentor

4/21/21

With so many coaches and mentors to choose from, how do you choose one that is right for you? Subscribe to the podcast here Today, we are talking about how to find a mentor who is right for you in your stage of your business; one who will help

Episode #92 Four Types of People Who Will Help You Grow Your Business

4/14/21

Who are the people who help you grow and flourish in your business? Subscribe to the podcast here Today, we’re talking about a topic that will hopefully be beneficial as you grow your service based business. Because we are service providers we tend to be the servant type, but today

Episode #91 How Mindset & Limiting Beliefs Almost Stopped Her from Transforming Her Business with Alexia Bustios

4/7/21

Are you thinking about becoming a certified Director of Operations, but still having some doubts? Are you struggling with mindset issues? Subscribe to the podcast here Today we have a very special guest who has come through the Director of Operations (DOO) certification program. Alexia Bustios is joining us to

Episode #90 Your Questions Answered – A DOO Roundtable

3/31/21

Do you still have questions about the Director of Operation Certification program? Want to hear from students who have gone through the program and get their insights and experiences? Subscribe to the podcast here Today, some of my trusted peers, Rachel Pereyra, Ange Quinn, and Teresa Cleveland, are sharing some

Episode #89 From Army Intelligence Officer to Director of Operations with Courtney Waid

3/24/21

Are you interested in hearing more about how people who have come through the Director of Operations certification program are structuring their businesses? Subscribe to the podcast here My guest today is Courtney Waid, who came through the Director of Operations (DOO) certification program in Round 6. I’m chatting with

Episode #88 Should You Add “PM” to Your Title?

3/17/21

Are you hesitant to call yourself a project manager because you feel you are missing some kind of education, certification, or experience with that job title? Subscribe to the podcast here Today, we are talking about what it means to be a project manager, and why some of you are

Episode #87 Planning Your Weekly Schedule Like a CEO

3/10/21

How do you spend your time in your business? Do you have a dedicated plan on where to focus your time and attention? Subscribe to the podcast here Today we’re talking about wise ways to use your time as the leader and CEO of your business. I’m always curious to

Episode #86 Increase your Earning Potential with Profit Sharing

3/3/21

Are you interested in more profits in your business, but maxed out on the amount of hours you can work? Subscribe to the podcast here Today we are talking about money and financial impact to your business, and specifically about how to increase your earning potential by leveraging a profit

Episode #85 Up-level by Transitioning from Hourly to Outcomes Based Pricing

2/24/21

Do you feel stuck in an hourly pricing model? Are you ready to scale, but are unsure how to price strategically? Subscribe to the podcast here Since creating the Director of Operations (DOO) certification program, and leading and mentoring 140 women, I’ve learned exactly what types of pain points operators

Episode #84 How to Add a Consulting Offer to Your Business with Melissa Froehlich

2/17/21

Have you been thinking about using your expertise to consult, and scale your business? Subscribe to the podcast here I am excited to share with you one of my dear friends and colleagues in the online space, Melissa Froehlich, as we discuss mindset and consulting. Meet Melissa Melissa has a

Episode #83 Five Steps to Full Circle Success as an Operations Leader

2/10/21

What does success as an operator look like to you? Subscribe to the podcast here If you are on the journey of becoming an operations leader or are looking to get promoted in any capacity, I’m talking today about what full circle success looks like. We have just started a

Episode #82 Overcoming the Emotions of Selling

2/3/21

Does the mention of selling make you break out into a cold sweat? Subscribe to the podcast here Today we are talking about the emotions of selling as a service provider. I have five years of selling as a service provider under my belt, and have sold well over 120

Episode #81 How to Evaluate Shiny Objects in Your Biz

1/27/21

Are you quick to make changes to the latest greatest tool or tactic? Do you suffer from shiny object syndrome? Subscribe to the podcast here Today we are going to talk about something that I’ve recently had to do some inner work on… how to process and deal with shiny

Episode #80 8 Ways to Skyrocket Your Ops Business in 2021

1/20/21

Are you ready to increase your revenue this year? Subscribe to the podcast here Today we are going to talk about 8 ways you can skyrocket your business in 2021. More and more people are leaving corporate and making the leap of owning their own business. As people transitioned to

Episode #79 4 Common Mistakes That May Be Holding You Back from Success in Your Operations Business

1/13/21

Do you feel like you are doing this online business thing all wrong? Subscribe to the podcast here Today we are talking about the mistakes you are probably making in your business that are slowing down your success… and how to avoid them. 4 Common Mistakes That May Be

Episode #78 What You Should Know to Reach Your Financial Goals in 2021

1/6/21

Do you have a plan to meet your financial goals for this upcoming year? Subscribe to the podcast here We are going to kick off this year talking about what you should know in order to reach your financial goals in 2021. The new year is a time of dreaming

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Episode #77 2020 Business Update: A Year of Unexpected Growth

12/30/20

How did your 2020 shape up in regards to your business? Subscribe to the podcast here Today I’m going to recap what 2020 looked like for my business, and I hope this gives you a glimpse of what a business can look like. I also want to model something for

Episode #76 How Much Financial Knowledge Do You Need as a DOO?

12/23/20

Does the thought of digging into the financials of a business make you uneasy? Do you shy away from the responsibilities of looking at the numbers? Subscribe to the podcast here Today we are talking about why financial knowledge is needed for Directors of Operations (DOO). Why Financial Knowledge

Episode #75 How to Determine if a Business is Ready for a DOO

12/16/20

Have you figured out how to determine if a business is ready for a Director of Operations (DOO)? Subscribe to the podcast here We are talking about how to know when it’s time to sell your DOO services to your clients. Basically how to give yourself a boost, a new

Episode #74 4 Popular Models for a DOO Business

12/9/20

Did you know that there are multiple ways you could structure Director of Operations (DOO) business? Subscribe to the podcast here Today we are going to be talking about the different ways you can do business as a Director of Operations. When I started this certification four years ago,

Episode #73 Do You Need Digital Marketing Experience to be a DOO?

12/2/20

Are you interested in becoming a DOO, but not feeling confident in the amount of digital marketing knowledge you possess? Subscribe to the podcast here Today, I’m answering a question that popped up in my facebook group: If I want to be a Director of Operations, how much digital

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Episode #72 How to Gain Visibility for Your DOO Business with Lisa Simone Richards

11/25/20

How comfortable are you with visibility in your business? Is it something you’ve been avoiding? Subscribe to the podcast here One of the biggest questions I get from those who come through the Director of Operations Certification Program is how to become visible so they can build out their

Episode #71 The 5 Levels of Operations

11/18/20

Are you curious where you fall in the operations hierarchy? Do you know what level of service you provide, or are you looking to ascend the operations ladder? Subscribe to the podcast here **If you haven’t listened to episode 70 yet, make sure to go back and give it a

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Episode #70 How to Avoid Settling in Your Ops Career

11/11/20

Do you have trouble defining how you will best function in an organization? How about confusion over your title? Subscribe to the podcast here We are going to learn a little bit more about how operations complement you and help you figure out where you fit into an organization. Often,

Episode #69 Setting Goals in Your Business with Catherine Calmes

11/4/20

Is setting goals a priority in your business? Are you too busy setting goals for others, and often overlook your own business plans? Subscribe to the podcast here We are just getting ready to start the Scope Creep Solution, a 5 day experience that will allow you to get a

Episode #68 10 Questions To Ask for a Successful Discovery Call

10/28/20

How do you set yourself up for success as an operator from the get-go? What does your discovery process look like? Do you have one in place? Subscribe to the podcast here In today’s episode I’m discussing the 10 things you need to ask in a discovery call. A discovery

Episode #67 From Bookkeeping Agency to Profit Strategist as a DOO [with DOO Expert Coach Jenni Davis]

10/21/20

Do your financials frighten you? Do you dread the end of the month when you have to look at your books? Subscribe to the podcast here Today we are wrapping up our Director of Operations (DOO) expert coach series with our financial DOO expert coach Jenni Davis. Jenni is more

Episode #66 Which Assessments Matter for Ops Experts and Why

10/14/20

How do you know if you are suited for a career in operations, and how can you figure out if you have the innate strengths and instincts that it requires to be successful in this path? Subscribe to the podcast here Today I’m sharing the most important assessment that I

Episode #65 From Corporate Ops to Small Business HR Expert with DOO Expert Coach Kimone Napier

10/7/20

Do you have a background in HR and an interest in operations? Are you unsure how the two fit together? Subscribe to the podcast here Today on the podcast I am joined by Kimone Napier, one of my expert Director of Operations (DOO) coaches in the area of HR and

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Episode #64 From Nonprofit Leadership to DOO Agency Owner with DOO Expert Coach Claire Crum

9/30/20

Are you aware of how much value good communication creates in a professional relationship? Subscribe to the podcast here Today my Director of Operations (DOO) expert coach is Claire Crum, the founder and CEO of Calm Ops. Claire and her team move social enterprise CEOs and executive directors from reactionary

Episode #63 The TIES Method: How an Operations Expert Shows Their Value

9/23/20

How can you demonstrate your value or return on investment (ROI) as an operator? Subscribe to the podcast here As an entrepreneur or service provider, you know that when you invest in something… you want to know what your return on investment (ROI) is. As someone who does a lot

Episode #62 From Corporate Accounting to Data-Driven DOO [with DOO expert coach Kelsy Schmidt]

9/16/20

How do you feel about analyzing data? Do you zone out when someone starts talking about data driven decisions? Are you confused about where to begin? Subscribe to the podcast here Today my guest is Kelsy Schmidt, one of the expert coaches in my Director of Operations (DOO) certification program.

Episode #61 Fame vs. Impact: What Matters to You and Your Clients?

9/9/20

Have you ever worked with a client, and something was just a little off? Maybe you got along great and even believed in their mission, but you couldn’t pinpoint where the breakdown was happening. Subscribe to the podcast here If you are taking the risk to run your own business,

Episode #60 From Systems to Strategic Partner [with DOO expert coach Amy Lockrin]

9/2/20

What is the best business model for your Director of Operations (DOO) business? Subscribe to the podcast here Today on the podcast, I have one of my expert coaches Amy Lockrin, a business practices expert. She has many years of experience as a DOO and has gone through several business

Episode #59 How to Have a Difficult Conversation

8/26/20

Does the thought of having difficult conversations leave you with sweaty palms? Do you have a hard time communicating during uncomfortable situations with your leader? Subscribe to the podcast here If you are in a service provider role, you know that at some point there will be questions, disagreements, and

Episode #58 From IT Project Manager to Director of Operations [with DOO expert coach Liz Watson]

8/19/20

Are you curious about what type of experts are involved in the Director of Operations Certification Program? Subscribe to the podcast here I am joined by a very special guest today… one of my expert coaches in the Director of Operations (DOO) Certification Program, Liz Watson. I am currently

How to Avoid Scope Creep in Your Business

Episode #57 Managing Your Time with Multiple Clients

8/12/20

How do you manage your time when you have multiple clients? Do you find yourself suffering in your personal life because you are pouring so much time into your clients? Subscribe to the podcast here Today I want to talk to you about a common struggle that service providers

Episode #56 Should I Pursue the OBM or DOO Certification?

8/5/20

Does project management, organization, and leadership come naturally to you? Have you been working in project management, and wondering what your next move is? Subscribe to the podcast here Today we are covering the number one question I get asked when people are trying to decide if they should join

Episode #55 The Difference a Year Can Make in a Small Business

7/29/20

Can you remember what your business looked like one year ago? What has changed? Subscribe to the podcast here This is the one year anniversary episode of The Ops Authority Podcast, and I want you to join me in reflecting on your small business over the last year. Realize and

Episode #54 Risks and Rewards: Full Time or BYOB

7/22/20

Are you someone who needs consistency in your work and your paycheck? Or is it more important to you to decide who you work with, when you work, and what types of projects you take on? Subscribe to the podcast here Today we are talking about something that comes up

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Episode #53 Run Your Business as Well as You Run Your Client’s

7/15/20

Do you serve your clients so well that your own business takes a backseat? Are you spending enough time making sure your business is functioning in a way that will allow you to achieve your goals? Subscribe to the podcast here As someone who has been in the project management

Episode #52 What To Do When Your Leader Doesn’t Let You Lead

7/8/20

Are you fully capable of being a leader, but your leader (your client) won’t let you step into that leadership role? Does it feel like you are being held back? Subscribe to the podcast here You are super invested in your clients business and can see yourself in a leadership

Episode #51 How to Help Your Visionary Create Priorities For Their Business

7/1/20

As an operator, do you ever feel like you are bombarded with ideas from your leader? How do you help your visionary identify what ideas are the right ones to pursue? Subscribe to the podcast here Today we are talking about how to help your clients prioritize their projects and

Episode #50 Master Your Next Virtual Interview

6/24/20

Do you treat a virtual interview the same as you would an in-person interview? If you are wondering what to expect from this process in the virtual realm, you are in luck because today is all about the virtual interview process. Subscribe to the podcast here I spend a portion

Episode #49 The Top Traits of a Director of Operations

6/17/20

Have you ever wondered what makes a good Director of Operations? Are you interested in pursuing this line of work but unsure if you are the right fit for the role? Subscribe to the podcast here I often get people asking me what they can do to prepare to apply

Episode #48 Two Operational Opportunities the 2020 Current Events Brought Small Business

6/10/20

Is your business prepared for the worst? Do you have plans in place for emergency situations? There are processes you can put in place to make sure your business is able to operate in the wake of an emergency or disaster. Subscribe to the podcast here Before I became an

Episode #47 Why Your Marketing Should Match Your Model

6/3/20

As a service provider, do you find yourself confused about the methods of marketing you should be using? Should you be spending your time on social media, webinars, funnels or something else? Subscribe to the podcast here One of the biggest frustrations we have as service providers is

Episode #46 4 Ways I’ve Found Balance During this Disruption

5/27/20

How are you doing during this crazy time of the COVID19 pandemic? Have you found ways to keep some sanity in your life and your business? It’s a difficult time for so many, but life keeps forging ahead… have you been able to find new motivation or small wins in

Episode #45 How to Transform Your Business and Life with the Director of Operations Certification

5/20/20

Do you enjoy transforming the lives of people around you? Are you looking for fulfilling work that will allow you to be a leader and a strategic thinker? Subscribe to the podcast here Today’s podcast is going to give you a look at how the Director of Operations Certification has

Episode #44 The Benefits of Becoming a Director of Operations

5/13/20

Are you a project manager or do you have operations experience in your current job? Are you sick of the grind, and looking for a way to leverage your skills to work from home? Are you craving flexibility and a desire to operate in your zone of project management genius?

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Episode #43 How I Transitioned from Corporate to Entrepreneurship with a Project Management Skillset

5/6/20

Do you have skills you’ve already perfected? Are you looking to make a good living by using those gifts in new ways? Subscribe to the podcast here If you’re an operations expert and want to break through to new levels, you’re invited to my upcoming 5 day sprint. We are

Episode #42 4 Challenges Online Project Managers Face

4/29/20

Are you thinking of becoming an online project manager? Do you thrive when managing people, projects, and systems? If you are wondering what kind of challenges online project managers face, this episode is for you. Subscribe to the podcast here I spent lots of years in corporate as a project

Episode #41 How Chanie Wilschanski Rebuilt Her Team

4/22/20

Have you been unhappy with the team you’ve assembled? Do you feel like there is a better way to find people who are committed to helping your business succeed? How do you go about finding the right people and the right roles that will fit seamlessly into your business? Subscribe

Episode #40 Managing Up to Your Leader While in Crisis

4/15/20

Our world is in crisis at the current moment with the coronavirus pandemic. As we navigate our roles in our clients businesses, what are ways we can show up and serve? How can we be a steady, reliable voice that can help keep things moving forward? How can we truly

Episode #39 Behind the Scenes of Growing a Team with I Heart My Life

4/8/20

What does it look like to bring on a DOO into an already successful and established business? How will you, the business owner, be able to trust someone to come in and take the reins from you? How do you relinquish that control? Subscribe to the podcast here In

Episode #38 What to Do Before Cutting Your Team in a Crisis

4/1/20

The effects of coronavirus are raging all around us, and business owners are feeling the stress. Lots of questions are hanging over our heads, but in times of crisis how do you know what you should do about your team? Subscribe to the podcast here Over the last week,

Episode #37 Eight Ways to Keep Your Business Running During Chaos

3/25/20

It’s a crazy, all consuming time with the worldwide coronavirus pandemic. As business owners, we want to lead the way in times of stress, but what can we do? How can we continue to serve our people in the face of uncertainty? What can we do behind the scenes that

Episode #36 How to Move From Directing to Leading

3/18/20

Scaling a business means multiplying ourselves, our product, and creating processes that make things run smoothly. You do all of those things through operations. If scaling a business is a desire that you have, I want you to look inward. Ask yourself if you are using a directing style or

Episode #35 Pricing Pet Peeves & How to Set Pricing as a Service Provider

3/11/20

One of the biggest challenges of hiring and offering services in the online space is the rates for services. Today I’m sharing some of my pet peeves around the rates that support staff service providers are charging and offering a few ideas about what we can do about it. Subscribe

Episode #34 What to Do Before, During, and After Firing

3/4/20

Inevitably, there will come a time in your business where you have to let someone go. Even though this is not fun to talk about, it’s important to be prepared and know what to do when you must deal with the firing process. Subscribe to the podcast here As

Episode #33 How to Set Goals to Measure Your Team’s Performance

2/26/20

How are you measuring success and performance of your new hires? Do you go by a gut feeling, or do you have something more substantial in place? Subscribe to the podcast here We’ve been talking about the hiring process in the last few episodes. By this point, you’ve done the

Episode #32 Step By Step to Onboard Your New Hire

2/19/20

Hiring is an entire project within itself… it has to have a plan, a goal, and excellent delivery. So once you’ve found the perfect fit… what happens next? Subscribe to the podcast here Onboarding is challenging, and for that reason it often gets overlooked. Even if this is your first

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Episode #31 Ten Questions to Answer Before You Write a Job Description

2/12/20

As an operations expert I’m hired to help businesses grow their teams. I do this by asking the right questions that help define the role they are hiring for. This is an important marketing piece of your business that requires strategy. Subscribe to the podcast here To scale your business

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Episode #30 How to Break the Bad Habits of Hiring

2/5/20

What makes the hiring process so hard? Why do you find yourself hiring the wrong people, and why is your turnover so high? These are some of the questions I get over and over. Hiring is one of the biggest challenges I see in growing businesses. Subscribe to the

Episode #29 Six Ways to Build a DOO Business

1/29/20

What does it look like to build a business as a Director Of Operations (DOO)? How do you build a truly sustainable, profitable business utilizing the skill set of a DOO? Subscribe to the podcast here A Director of Operations certification will help you leverage the unique skills and innate

Episode #28 How to Determine if You Should Become a Director of Operations

1/22/20

Are you interested in upleveling your skill to become a Director of Operations (DOO)? Or are you an established business owner who anticipates hiring a DOO in the near future? Perhaps you’re wondering what specific skill sets a DOO needs to be successful. Subscribe to the podcast here This post

Episode #27 Directors of Operations: Then and Now with Liz Watson & Kelly Reynolds

1/15/20

Is the Director of Operations certification right for you? How does it differ from the OBM certification? And what kind of impact can the DOO certification have on your business? Subscribe to the podcast here Investing in a certification is a big decision, and sometimes it helps to hear from

Episode #26 A Week in the Life of a Director of Operations

1/8/20

Have ever wondered what it looks like to be a Director of Operations or to have one working inside your business? In this episode, I’m sharing a typical week in the life of a Director of Operations so that you can understand what this role entails. Subscribe to the podcast

Episode #25 How to Expand Your Business in 2020

1/1/20

It’s a brand new year, and you want growth, both professionally and personally. In this episode, we’re going to identify your current stage of business, look at what type of team growth is needed for each phase, and determine exactly what type of support you need if you are ready

Episode #24 Ten Quick Year-End Tasks with a Long-Lasting Impact

12/25/19

It’s the end of the year and you’re inundated with people telling you to plan your 2020 strategy and review your mission, vision, and values. Those tasks are really good, but you can also gain clarity and increase productivity with smaller to-do’s as well. Subscribe to the podcast here In

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Episode #23 How to Reflect on Your Accomplishments

12/18/19

As small business owners, we reflect at the end of each year. However, sometimes all this reflection can leave us in a negative headspace. We find it easier to think about what we didn’t get done, how we failed, and what we neglected to start. This year, let’s spend time

Episode #22 What 2019 Taught Me

12/11/19

This year was a big year for me, and perhaps it was for you too. I experienced audience, technological, messaging, and marketing changes. I moved from being a client-services business to an education-business model. That’s a lot right?! Subscribe to the podcast here In this episode, I share year-end thoughts,

Episode #21 Managing the Holiday Hustle in Life + Business

12/4/19

The holiday hustle is coming! How can you balance the holidays with your family while being productive in your business? How can you think strategically in your business without sacrificing family time? Subscribe to the podcast here In this episode, I share seven ideas to help you manage the holiday

Episode #20 Behind the Scenes of Redefining Mom with Monica Froese and Theresa Baretta

11/27/19

If you’re the CEO of your business, what’s it like to be supported by a Director of Operations (DOO)? Exactly how can a DOO benefit your business? On the flip side, what if you love operations? What is it like to be a DOO? How can you work with a

Episode #19 Three Shifts to Make Business Fun Again

11/20/19

Are you running out of steam as you lead your business? As an entrepreneur, do you feel stuck and frustrated? Are you ready to make business fun again? Subscribe to the podcast here Running your own company means it’s easy to feel tired doing all the tasks necessary to

Episode #18 Why it Pays to Develop a Customer Journey

11/13/19

Customer Journey: what is it and how can you ensure a positive one for your customers? Why do you need to define your customer journey? What should you consider in developing one? Subscribe to the podcast here The client and customer experience is one of seven pillars of your business,

Episode #17 How to Prepare for Your First Hire

11/6/19

As a small business owner, you may hesitate and get nervous when you think about bringing on your first hire. You start to think, “The work isn’t that hard. I’ll keep doing this myself” or “I don’t even have time to think about what I need let alone hire someone!”

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Episode #16 How One Business Grew Her Revenue by 46% with Veronica Staudt

10/30/19

As you lead your business, do you experience mental blocks, time challenges, or the desire to bring in more revenue? Every entrepreneur experiences these issues while battling feelings of overwhelm because she’s trying to do it all. Subscribe to the podcast here In this episode, I talk with two-time A-Team

Episode #15 Where to Invest Next in Your Business

10/23/19

Have you ever wondered where to invest in your business? Do you ask yourself who’s trustworthy? What makes a business investment smart? There are countless ways to invest in your business. Which one is right for you? Subscribe to the podcast here In this episode, you’ll learn the types

Episode #14 Standing Out Online Without Spending A Fortune

10/16/19

Visibility is a key aspect of any business, but how can you stand out in a crowded digital space? And what will work for you at your current stage of business? Subscribe to the podcast here In this episode, I break down what I’ve done the past three years

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Episode #13 Growing Your Business without Burning Out with Jennifer Grayeb

10/9/19

You have a passion and gifts that you want to share with others so you decided to start your own business. Your passion comes with 1 million ideas and you’re putting in the time and energy to bring your passion to the marketplace. Then you grow. Now you feel paralyzed

Episode #12 Why $100K in Revenue is the Wrong Financial Goal for Your Business

10/2/19

Money equals business. You got started in business because you wanted to make a profit. Yet money is not just business; it’s emotional too. Money can cause disagreements, make us feel amazing, or frustrated. So what’s a practical way to view money in your business? Subscribe to the podcast here

Episode #11 Behind the Scenes of The Ops Authority’s Systems with Esther Littlefield

9/25/19

It’s difficult to thrive when you feel inefficient and overwhelmed. That’s where systems come in. But what does a system in business look like? How can it help you grow and scale your business? Subscribe to the podcast here In this episode, we’re going behind the scenes of my business.

Episode #10 How to Inventory Your Own Productivity

9/18/19

Do you feel sluggish in your day-to-day work life? Are you curious if you use your time wisely? Are you ready to run a more profitable business? Every small business owner has limited time and desires success, so here’s how you can inventory your productivity and maximize your time. Subscribe

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Episode #9 How to Find the Right Project Management Tool with Cadri Cunningham

9/11/19

How can you find the right project management tool for your business? What should you look for? What questions do you need to ask before investing money and time into a system? How does the way you think impact the tool you need? Subscribe to the podcast here In this

Episode #8 Three Productivity Hacks You Haven’t Thought Of

9/4/19

Would you like to be more productive in your business and finally get that long to-do list checked off? Or maybe you want shorter work days or less stressful (and more profitable) launches. If that’s you, listen up. Subscribe to the podcast here Today we’re talking all about productivity.

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Episode #7 Behind the Scenes of Boss Mom with Dana Malstaff and Amy Lockrin

8/28/19

From the perspective of the CEO, what is it like to be supported by a Director of Operations? Why do you need a DOO? What are the first action items a DOO will handle in your business? Subscribe to the podcast here In this episode, I visit with Dana Malstaff,

Episode #6 How to Measure the Effectiveness of Your Business

8/21/19

How can you measure the effectiveness of your business? And how do you create these measurements? Subscribe to the podcast here In this episode, you’ll learn what a KPI is and how to establish KPIs for the most important areas in your small business. There’s no need to be overwhelmed

Episode #5 The Seven Pillars to Your Business Strategy with Andrea Layne

8/14/19

As a small business owner, you feel pulled in a thousand directions, right? Well, there are seven reasons for this because there are seven areas vying for your attention all day, every day. Keep in mind that in the corporate world, there’s a C-level position for all seven of these

Episode #4 The Core of Business: Your Mission, Vision, and Values

8/7/19

What’s the difference between your mission statement and vision statement? Where do values fit in? Why is it so important to articulate these pieces? Subscribe to the podcast here The core of your business is your mission, vision, and values. You need to clearly identify and articulate what these are,

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Episode #3 The Essentials of Your Business Foundation

7/31/19

What is a business foundation and how do you create one? How can you have a greater sense of what’s going on in your business? Subscribe to the podcast here In this episode, I’ll walk you through a business summary and strategic operations planning. If you’ve ever wondered how to

What is a Director of Operations? Episode 2

Episode #2 What is a Director of Operations?

7/31/19

What is a director of operations? What does this role do? And how do you go about finding one? In this episode, you’ll learn all about the skills your Director of Operations (DOO) needs and what a DOO does not do. Plus, you’ll get your weekly ops activity to keep

Episode #1 Business Operations 101

7/31/19

As a small business owner, what do you need to know about business operations? Why are operations important to your business? What is the difference between front-office and back-office activities? Subscribe to the podcast here Welcome to the first episode of the Ops Authority Podcast! Throughout this podcast you’ll learn

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