The DOO Download: Your Questions Answered

What are the most frequently asked questions in our Director of Operations (DOO) community?

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Today I am joined by my Director of Coaching Amy Lockrin for round two of The DOO Download, where you get the wisdom of two DOOs who have “been there, done that.” 

DOO Download

In this series we address common questions that pop up in our community. If you have questions that you would like answered, make sure to submit them!

How do I exit a business when I realize our values no longer match?

• [Amy] Give yourself the time and space to realize it is not an easy decision
• Create a pro/con list to determine if this is the right choice for you; don’t make a rash decision
• What does an exit strategy look like where you are exiting the best way possible?
  • Be able to leave in integrity
  • Determine how much info you need to give to the client regarding why you are leaving
  • Give enough notice
  • Try to leave on a good note
• When you have made the exit decision, write a very formal email and follow up to let them know that you sent the email and you need to schedule a meeting to discuss it
• [Natalie] Reflect and determine if this value misalignment is a pattern
• Be bold enough to have the conversation to discuss the concern
  • Call out the value that is in question
  • Discuss in a way that you both feel safe; be thoughtful
• If you need help defining your mission, vision, and values, check out our training.

“Values truly are the most important thing in finding the right clients, and building the right career.”- Natalie Gingrich

I often get nervous and tend to overshare. Any suggestions to help me stay concise when talking to new people?

• [Natalie] Learn to listen more
  • Start with a few questions for structure, but don’t get so glued to the guideline that you don’t hear them
  • Tie their answers back to a way you can be helpful (although it may not always be appropriate)
• Don’t feel like you have to guide 100% of the conversation
• [Amy] If someone is telling you a story, always ask one additional question to engage them, and then share your connection
  • You can find out selling clues or pain points 
  • The more we have someone talk and the less that we talk, the more we can take notes
• Do you want to share something or are you trying to educate a person?
  • Maintain eye contact and recognize when you have said too much/tried to educate them when they didn’t want to be educated

“Are we talking too much when people aren’t ready?”- Amy Lockrin

Weekly Ops Activity

What was your biggest takeaway from this episode? Let us know in the Facebook group!

Previous Episodes Mentioned

Episode 114: How To Break Up With a Client

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