What is a Director of Operations?

What is a director of operations? What does this role do? And how do you go about finding one? In this episode, you’ll learn all about the skills your Director of Operations (DOO) needs and what a DOO does not do. Plus, you’ll get your weekly ops activity to keep your business moving forward. 

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Let’s say you have a 2-year-old business. It’s doing well and you’re contributing to your family’s finances. However, you’re physically and emotionally exhausted. You are stressed out and in reaction mode. Everything you do is about task and nothing is being done to move your vision forward. 

If this seems familiar, you’re not alone. Actually, you are alone! You need strategic help because at some point, something has to give. 

All About the Director of Operations Role

You need someone who can read your mind, anticipate your needs, loves your business like you do, and manages both your team and tasks. It’s likely you need a DOO. A DOO leaves you to focus on strategy, develop new products, and gain visibility. 

Skills Your DOO Needs

When you’re ready for a DOO, here are the skills you’ll look for:

• A project-management skill set, a.k.a. the ability to take a large project and break it down into smaller tasks
• Excellent people skills
• Solid people-management experience (he or she may have an HR background)
• Excellent leadership skills
• Ability to candidly and easily communicate
• Eye for quality
• Analytical mindset
• Ability to read financial statements
• Elevated thinking so he or she can be your chief strategic partner
• Naturally-curious mindset

“Directors of operations maximize efficiency, productivity, and profit in your business.”

A DOO should pay for herself in about 60 days.

A DOO is not:

• A subject-matter expert in your industry. She is an expert in operations.
• Implementing ideas because he’s leading people to drive results.
• A “yes” person. Instead, she will hold you accountable to the boundaries and goals you’ve set. 

What Working with a DOO Looks Like

You’ll start with strategic mapping. This process includes sharing your vision, priorities, and objectives with your DOO. You’ll set timeframes and Key Performance Indicators for your goals. This process will help you turn your dreams into reality and will give you more white space to dream because your ideas are well-documented and shared with another person.

After mapping out your strategy, you’ll stay in touch with your DOO once a week or twice a month. This short meeting shares progress updates.

How to Find a DOo

I can place and match you with the right DOO for you when you go here.

You can also certify a current team member when you go here.

“Bottom line: directors of operations cultivate stronger businesses for you.”

Weekly Ops Activity

Set a goal for your DOO hire date and post your answer inside our private Ops Insiders community. If you haven’t joined us yet, do so here. 

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